Refund and Returns Policy

At Unique Rugs, we take pride in the quality and craftsmanship of our products. We want you to be completely satisfied with your purchase, and our refund and returns policy is designed to ensure a smooth and hassle-free experience.

1. Returns

Eligibility:
If you are not entirely satisfied with your purchase, you may return the item within 30 days of receiving it for a full refund or exchange. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Return Process:

To initiate a return, please contact our customer service team at [insert contact details] with your order number and reason for return.
Once your return is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.
Please ensure that the item is securely packaged to prevent any damage during transit.

Return Shipping:

Return shipping is free for all domestic orders. For international returns, the customer is responsible for the cost of return shipping unless the item was damaged or defective upon arrival.
Once we receive the returned item and inspect it to ensure it meets our return criteria, we will process your refund.

2. Refunds

Processing:

After receiving and inspecting your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-10 business days.

Non-Refundable Items:

Custom or personalized rugs
Gift cards
Items purchased on sale or clearance

Partial Refunds:
In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

3. Exchanges

Exchanges:

If you need to exchange your rug for a different size, color, or style, please contact our customer service team to arrange the exchange.
We offer free exchanges on all domestic orders within 30 days of purchase. For international exchanges, the customer is responsible for shipping costs unless the item was damaged or defective.

4. Damaged or Defective Items

Reporting:

If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a full refund, including any applicable shipping costs.
Please provide photos of the damage or defect along with your order number when contacting our customer service team.

5. Late or Missing Refunds

Missing Refunds:

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at [insert contact details].

6. Cancellations

Order Cancellations:

Orders can be canceled within 24 hours of purchase for a full refund.
After 24 hours, orders cannot be canceled as they may already be in production or shipping.

7. Contact Us

If you have any questions about our refund and returns policy, please contact us at:

Email: contact@uniquerugss.com
Phone: +91-7007969075
Address: Natwa, Natwa Road, Mirzapur, Mirzapur, Uttar Pradesh, 231001